This notice explains how Sweet Haven handles personal data when you use the website, send an inquiry, or place an order. It also explains our limited cookie use and the choices available to you.
We may process your name, email address, phone number if you provide it, inquiry message, order specifications, event date or collection preferences, and any allergen information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive data when you contact us through the website, by email, by phone, or during a scheduled consultation. We also receive technical information automatically when you visit the site, and we may record details needed to confirm an order or respond to a request.
We use essential cookies to support site operation and cookies that remember your privacy choices. We do not state that analytics or marketing cookies are active on this site.
We use cookies only for essential site operation and to remember privacy preferences. If you block or remove cookies in your browser, some site functions may not work as intended, but the site should remain usable for basic browsing.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to respond to inquiries, confirm order details, manage collection or delivery arrangements, handle subscription planning, provide written order and allergen summaries, maintain website security, and support technical delivery of the site. We may also use it to keep basic business records and to follow applicable legal obligations.
We may share data with trusted operational partners that help us run the website, deliver messages, or support technical functions. These parties are expected to use the information only for the service they provide and to keep it confidential where appropriate.
We may share personal data with public authorities if we are legally required to do so, or if disclosure is needed to protect our rights, respond to a lawful request, or comply with recordkeeping duties. We do not sell personal data.
You may ask to access, correct, update, or delete personal data we hold about you, and you may object to or limit certain processing where the law allows it. If you want to review or change order-related details, we will use reasonable steps to verify the request before acting on it.
To make a privacy request, send the relevant details and tell us what you want changed, reviewed, or removed. We may need extra information to confirm your identity and to locate the correct record, especially for order or subscription information.
Inquiry records, order details, and related communication are kept for the period needed to manage the request, complete the service, and maintain ordinary business records. When data is no longer needed, we delete it or make it non-identifiable where that is appropriate.
If we make material changes, we will update the notice on the website and use a reasonable method to draw attention to the update when appropriate. The revised version will apply from the date it is posted unless a different effective date is stated.
